President's Letter

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Content: The Courier Volume 42, Number 2, Winter 2005 Table of Contents · President's Letter ... p.2 By Laura Knapp · Editor's Letter ... p.3 By Jo-Ann McQuillan & Stephanie Blundell · Board Watch ... p.4 By Barbara Slawek · New and Returning Members ... p.5 · Virtually Yours ... p.6 · It's On the Web: The 2005 SLA Conference Website ... p.7 By Daniel P. Lee · Live from Toronto It's the New Toronto Chapter Website ... p.8 By Britta Jensen · Report From the Toronto Solo Committee ... p.9 By Gillian Clinton, Chair · New information professionals Program: Kick Off Event ... p.10 By Rani Pooran · SLA Toronto Book Club, November 4, 2004 ... p.11 By Linda Fair · What Are You Doing After School? UWO Students Ponder Their Futures With A Little Help ... p.12 By Arla Longhurst & Leah Ede-Pisano · Succssion and Workforce Planning: A Presentation by Vicki Whitmell ... p.13 By Stanislav Orlov · Change Management with Peter de Jager ... p.14 By Heather Sanguins · Match Made in Europe ... p.15 By Gayle Kiss · Profile of The National Art Library, England ... p.19 By Frances Davidson-Arnott · Downtown Toronto Bookstores: The Final List ... p.20 By Toni Burton & Jo-Ann McQuillan · Announcements: Vormelker-Thomas Student Award ... 21 SPA-LISC Brings professional development to the Golden Horseshoe ... 21 · Vendors Corner: 2005 Information Highways Conference ... p.22 Corporate Retriever ­ Micromedia ... p.23 Phipps & Associates ... p.24 Net Library ­ OCLC ... p.25 Factiva ... p.26
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 President's Letter By Laura Knapp Happy New Year and Happy Birthday! Did you know that the Toronto Chapter is 65 years young this year? It is mindboggling to think about life as a special librarian in 1940. Computers didn't exist. There was no Internet or email; the tools most people commonly say have revolutionized the way they work. I am consistently impressed that a group of people came together for a common purpose and formed our chapter and I think we need to celebrate. This is the year of celebrations for the Toronto Chapter. Throughout the year we will be finding fun ways to acknowledge this milestone birthday. Look for historical facts and trivia at programming meetings, unique anniversary pins and some of the more traditional "trappings" of a birthday party at our annual Canadian reception. We are also excited to welcome Pam Rollo, SLA President- Elect, to Toronto in April to coincide with International Special Librarians Day. Pam will share her vision for the Association with the Chapter at a cocktail reception on April 21st. Pam lives and works in New York City and is an absolute delight to spend time with so please mark your calendars now. This is a great opportunity to speak directly with a Board member and ask questions about the future of SLA. The Toronto Chapter is very fortunate to have a broad membership and the Board is in the process of exploring the best way to utilize all of the leaders we know are out there. I am very happy to be a part of this change and look forward to sharing the results to you in the very near future. I know that this change will be very healthy for our group and is something to commemorate. I'd like to welcome the members of the LISC SPA to our chapter. For details about our partnership, please read the announcement in this edition of the Courier. Two of my goals for the year were seeking new partnerships and reaching more of the membership with local programming. This partnership is a huge step towards meeting those objectives for our members who live and/or work west of Toronto. Last but not least, the SLA annual conference will be in here in June. The Local Arrangements Committee has done amazing work representing us and it promises to be an outstanding conference. This is our time to shine as a Chapter and as a city. The local website is up and has already received compliments from our colleagues around the United States. Early bird registration for the conference closes on May 1, 2005. You know you are going so why not save some money and register early! I wish you all the best for 2005. Laura 2
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005
Editor's Letter
The Courier Volume 42 · Number 2 Winter 2005 Laura Knapp President (2004-2005) [email protected]
By Jo-Ann McQuillan & Stephanie Blundell We are pleased to usher in an exciting new year with a new issue of the Courier, the newsletter written by you and for you. We don't have a specific theme for this issue but after reading through the articles, there is a subtle motif of taking risks and welcoming change. And what better year to celebrate change than our chapter's 65th Anniversary and SLA's long overdue conference in Toronto?
Martha Foote President-Elect [email protected]
In time for Valentine's Day, we have an article about librarians in love that celebrates our international colleagues and newcomers to our country. If you have a story about other librarians in love, let us know. We know there are other stories waiting to be told...
Stephanie Blundell & Jo-Ann McQuillan Co-Editors [email protected] [email protected] The Courier bulletin is published four times a year by the SLA Toronto Chapter. Website:
Read on to find out about new chapter initiatives, upcoming and past events, new chapter members and emerging information professionals. Be sure to check out what Toronto area Solos are up to (they have a great list of their favourite resources in this issue) and read about our newly formed book club. This month, our library feature will focus on the National Art Library, part of the esteemed Victoria and Albert Museum in London, England. This article is courtesy of France Davidson-Arnott, our roving correspondent. In our next issue, just prior to the 2005 Conference, we will be putting together a celebratory issue to focus on special libraries in Ontario. We hope to feature six different libraries ­ so far, we have a newspaper library, a medical facility library and an art gallery library on board.
We are looking for members who would like to write about their library, or to be interviewed by another member. If you are interested in participating, and bringing attention to your library, please contact us as soon as possible.
"Special Libraries Association assumes no responsibility for the statements and opinions advanced by the contributors to the Association's publications. Editorial views do not necessarily represent the official position of Special Libraries Association. Acceptance of an advertisement does not imply endorsement of the product by Special Libraries Association" Vendor Relations: Contact Mark Schrutt at [email protected]
We need the following types of participants: · legal or corporate · technical · not-for-profit · unusual or obscure We are always looking for feedback, questions or suggestions to make the Courier a better newsletter. We also welcome all members who would like to write for us ­ everyone has something to contribute! Please feel to contact us at any time. Jo-Ann McQuillan ([email protected]) Stephanie Blundell ([email protected])
© 2005 by the Special Libraries Association Toronto Chapter
Board Watch By Barbara Slawek
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005
A FRIEND IN NEED ... SLA joins Tsunami Relief Effort Many governments and organizations are helping address the devastation caused by the tsunami in southern Asia and SLA is no exception. HQ staff has stepped forward with an initiative to serve as an information clearinghouse for the global IP community. Read more about the Tsunami Relief Effort and the initiative's focus on critical areas of need. SLA IS COMING TO TOWN ... SLA Opens 2005 Annual Conference Registration SLA announced the opening of registration and housing services for its 96th Annual Conference and Info-Expo to be held June 5-8, 2005 in Toronto ON (SLA Press Release 2005-03). In the words of SLA Executive Director Janice R. Lachance: "This is our first event in Canada since 1995, and it marks a turning point in our growth as an international organization. The library and information profession has changed dramatically in the past 10 years. The ability to adapt to these changes is directly related to the level of professional development one receives. Our conference is one of the best in that regard, and Toronto is the perfect city for us to continue that journey." Can't argue with that! More information is available at the conference web site: Stay informed as SLA 2005 approaches; sign up for the Conference Connections e-newsletter. PICK ME! PICK ME! ... Election Ballots To Be Mailed January 31, 2005 Ballots to elect the 2005-2006 SLA Board will be mailed to the membership on January 31, 2005. An SLA Board Candidates Community is also available for the first time through the Communities of Practice section of the web site ­ join the community and let the candidates know what you think about the state of the profession and how they can help shape a better future. YEARNING FOR LEARNING? SLA Online University to Launch in April 2005 Last October, the SLA Board approved funding for the SLA Online University and on December 13th a contract was finalized with who will be developing and hosting the site; the anticipated launch is April 2005. This medium will deliver a variety of courses and seminars and will be of particular value to those who cannot attend on-site learning opportunities. Initial content will be drawn from five areas: 1) Online Seminars; 2) Continuing Education courses at the Annual Conference; 3) Learn2 Course Library ­ 220 courses on office and professional development topics; 4) Partner Programs offered with partner institutions; and 5) Online CE courses. Look for complete details in a feature article to appear in February's issue of Information Outlook.
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005
New (and returning) members since the Summer 2004 issue A warm welcome to new and renewing members. We look forward to seeing you in person soon.
Name Alexander Markus Anne Sutherland Belinda Wilkinson Christina Da Rocha Craig Cook Cyrele Shoub Eun-ha Spiteri Francis Kim Judith McAdam Karen A Wierucki Kathleen Story Kimberley N McPhee Kirsten J McKnight Louise A Tetreau Marcie L Jacklin Margaret J Williams Philip D. Wolfart Sophia V. Apostol Stuart Bailey Terry M Sulymko Victoria-Linda B Javier Leah Ede-Pisano Lucille Green Xuefei Mao Shelley McBride Edna Robbins Marjorie Whalen Nancy Birch Charlene Brisebois Theresa Croscup Heather Cunningham Maureen Cusack William Denton William Harnum Donna Kewley Sinath Kim Lana Miljkovic Magali Nayet Robert Pestrin Sheila Plant Heather Postill Ellen Tulchinsky Alison Verwijk-O'Sullivan Debra Wallace XinLan (Anita) Wang Samantha Zive Lindsay-Erin Beatty
Company / Institution Renfrew County Law Assoc University of Toronto University of Toronto BMO Financial Group Inst Learning E-Libraries Wilfrid Laurier Univ Library, Waterloo University of Toronto IBM Canada, Markham ON Legislative Library OSFI Western University EQAO Osler Hoskin & Harcourt LLP James A Gibson Library Western University University of Toronto The Michener Institute Can Cancer Society University of Western University of Toronto IDRC BMO Financial Group Inst Learning INCO University of Toronto University of Toronto University of Toronto University of Toronto University of Toronto University of Western University of Toronto University of Western University of Toronto Iovate Health Sciences Research Wallace Consulting University of Toronto University of Toronto Lib of Parliament
City London Pembroke Toronto Toronto Toronto Toronto Waterloo Toronto Markham Toronto Toronto London Toronto Toronto Toronto Toronto Toronto London Toronto Toronto Toronto London Mississauga Toronto Toronto Toronto Ottawa Toronto Copper Cliff Toronto Toronto Toronto Toronto Toronto Toronto Toronto Toronto London Toronto Toronto Toronto Mississauga Mississauga Toronto Toronto Toronto Ottawa
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The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005
Company / Institution Globe and Mail Editorial Lib Mercer Human Resource Consulting University of Toronto Inco Technical Services Morgan Stanley Canada Ltd University of Western CIBC world markets Bank of Nova Scotia Mount Sinai Hospital University of Western Xerox Res Centre of Canada Cassels Brock & Blackwell LLP Aventis Pasteur Ltd Univ of Toronto, Bora Laskin Law Lib Toronto Star Ontario Ministry of Environment Sun Microsystems Inc USA Ctr for Addiction & Mental Health CIBC Research Network BMO Nesbitt Burns Can Centre Substance Abuse Smartrisk Film Reference Library Toronto Reference Library
City Toronto Toronto Toronto Mississauga Toronto London Toronto Toronto Toronto Montreal QC London Mississauga Toronto Toronto Toronto Toronto Ottawa Toronto USA Toronto Toronto Barrie Mississauga Brampton Toronto Toronto Ottawa Toronto Toronto Toronto Toronto
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The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 It's On the Web: The 2005 SLA Conference 2005 Website By Daniel P. Lee As we all know, Toronto is one of the greatest cities in the world. But, how do we convince our SLA colleagues that Toronto is the place to be in 2005? One of the ways is by having a top-notch web site that's informative and inviting. The SLA Toronto Local Arrangements Committee (LAC) web site ( is the result of months of discussion, brainstorming sessions, lots of coding, plus a hint of sheer inspiration. If it does its job, the LAC Web site will show that we are a friendly, creative, and intelligent bunch - and that we want to share our city with the SLA community at-large. A CITY OF NEIGHBOURHOODS The LAC felt it was extremely important for our colleagues to realize that Toronto is the home of a dizzying array of cultures, often anchored by a neighbourhood. Those of you who live or frequent Toronto will know that just around every corner in this city there's an adventure waiting - even if you can't read the signs. We wanted the site to be formed from our personal perspectives, so we invited SLA Toronto members to submit articles describing the best of what their home (or work) neighbourhoods have to offer. As you will see by the selection of articles posted to date, our members live (and work) in an incredible cross-section of the city. THINGS TO DO Of course, there's plenty to do inside and outside Toronto's borders. Considering it's not unusual for conference-goers to plan vacations around the conference dates, we felt it was essential to showcase Toronto and Ontario as a travel destination. Besides, our colleagues will probably love it here so much, they'll want to come back after the conference when they have more time to explore what city and province has to offer. RESTAURANTS Toronto has some of the best restaurants in the world and its unique cultural mosaic is certainly reflected in its cuisine offerings. It would be easy to present a list of restaurants in Toronto (a la, but we wanted our colleagues to go to our favourites. (As of this writing there are 68 restaurants that come 'highly recommended' by SLA Toronto members in the Restaurant Guide.) The online version of the Restaurant Guide will allow conference-goers the ability to browse the restaurants by various categories (Cuisine, Neighbourhood, Price Range, and Subway stop) as well as perform a search - for example, to retrieve a list of all Thai restaurants downtown. We'll be conducting the second wave of review collections in February 2005. Check the Guide to see if your favourite spot is there. If it isn't, submit a review! ASK US Pretty soon, Conference 2005 will be right around the corner, and the questions will start coming in. The plan is to change this portion of the site to Frequently Asked Questions where a collection of answers to commonly asked questions will be posted. HOW CAN YOU CONTRIBUTE? The LAC still needs volunteers and the LAC web site welcomes your content. Here's how you can contribute: Volunteer to help out at the conference (contact Mary Hum or KoletteTaber) Submit a restaurant review (see for details) Submit an article about your home/work neighbourhood Submit an article about something to do in the Toronto area Offer up your library for a self-guided library tour (contact Greg Barber) Answer questions posted by our colleagues to the discussion list Daniel P. Lee, Director (and Webmaster of the LAC web site) SLA Toronto [email protected] 7
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 Live from Toronto It's the New Toronto Chapter Website By Britta Jensen The Toronto Chapter launched a new Website in September 2004, which was just in time for the Chapter's 65th Anniversary. The process for this redesign was quite involved and began with an information audit. The first steps were to analyze the previous site to decide what worked and what did not, both in terms of content and maintenance. The information audit team was composed of the following members: Daniel Lee, Jan Moffat, Maura Matesic and myself. Once a content inventory was complete and a new interface layout and site structure was established, the site was developed and finally launched on September 23rd, 2004. The new site features the following improvements: · Removal of frames in favour of Server Side Includes. This allows site-wide changes to be made in a very short period of time. · A database-driven Events section. Heather Ritchie created a database and developed an administrative tool to facilitate quick and easy posting of events. The mechanism automatically lists upcoming events on the home page and archives old events. Since the Events section is the site's most frequently updated area, this mechanism considerably reduces the amount of time spent on site maintenance. · An updated design and a clean interface, which incorporates the new SLA logo. · Streamlined navigation. · Section restrictions. One of the difficulties encountered while maintaining the previous site was the necessity to update the same link or piece of information in more than one place. By restricting content to the appropriate sections, this issue has been successfully eliminated. Future updates and/or changes to the new Web site include: · A database-driven Courier. This will make the implementation of the Courier more dynamic and also much easier to manage. · Uploading any outstanding back issues of the Courier ­ a process that is currently underway. · A photo gallery/archive. · Re-launch of the Knowledge Management section under the Resources area of the Web site. This section contains some outdated information and broken links, which require some attention. In terms of site updates, Heather Ritchie maintains the events database and I take care of other site updates, as well as general maintenance. The Internet Committee welcomes any additional suggestions and/or ideas for the Toronto Chapter Website. We hope you enjoy the new look! Britta Jessen works as the Internet Content Coordinator at ING DIRECT and is a freelancer in her spare time. 8
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 Report from the Toronto Solo Committee By Gillian Clinton, Chair The Toronto Solos got off to a great start this year when we held our first meeting on October 5, 2004. Ten solos started the meeting off with introductions and a brief overview of backgrounds and work places. The next item on our agenda was sharing our favourite resource and we all got so interested in the ensuing discussion we ran out of time for anything else. Our next meeting was held on November 9, 2004, at the new LexisNexis offices, where we discussed problems and issues that arise in our work. It turned out that most of us can handle the day-to-day library issues but occasionally we have some difficulty with management issues either supervising non-professional staff or explaining our value to upper management. We didn't solve the world's woes, but we did manage to come up with a selection of suggestions and we are looking forward to hearing progress reports at our January meeting. The topic proved so interesting that it has been requested that we open our February meeting to discussion of more such issues. In January we will be discussing three short articles on Solo Librarians. The articles can be found at the following links: · Four Steps I Took That Transformed My Solo Corporate Library by Tom Nielsen (in Marketing Library Services, vol 16 nos 6/7, 2002) · Practical Tips to Help You Prove Your Value by Amelia Kassel (in Marketing Library Services, vol 16 no 4, 2002) · Solo Librarians and the Future of Small Libraries and Information Centres by Michelle Van Dyk (Council of Federal Libraries, 1999) Upcoming Meetings For those of you who might be interested in attending a meeting of the Downtown Toronto Solos, we will be getting together on February 8, March 8 and April 12 at the LexisNexis offices at 181 University Avenue (at Adelaide), Suite 200. Some interest has been shown in a GTA dinner meeting but only in Peel Region and that meeting will take place on March 1 (location TBD). SLA Conference - Toronto Finally, don't forget that the SLA Conference is being held in Toronto this coming June. We will be holding a "no-host" Solo dinner to meet all our out-of-town colleagues on June 5. Fellow solos - make plans to join us. We have also been asked to organize some "neighbourhood" walks around the city on June 9 for those solos staying on to explore our city. Volunteers welcome! Gillian Clinton is the principal of Clinton Research. Her company provides information research, knowledge management and library services to corporations or individuals on an as-needed basis. She can be reached at [email protected] or 416-502-9036 9
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 Toronto Solo's Favourite Resources · Canadian Almanac & Directory (print source) · Copernic Agent Desktop version has a file indexer/search agent, search recent Internet history · CRIC Public opinion poll results · EEVIL: Edinburgh Engineering Virtual Library Portal to many engineering links · European Union - Europa · Factiva (subscription only) · Fraser: Federal Reserve Archival System for Economic Research · FreePint · Gary Price's Resource Shelf · Google · How Stuff Works Fun site that gives straightforward explanations of everyday phenomena · Librarians' Index · National Library of Canada - Amicus · "On-line Retrieval" FIS course handouts (click on "Content" for both classes) · Research Buzz News and information about search engines, databases, etc. · Search Engine Watch Tips about Internet search engines · Solo Librarians Listserv SOLOLIB-L · Teoma Alternative search engine · Toronto Public Library Virtual Reference (free with library card) and Custom Research (fee-based). Pay attention to copyright issues. · Transportation Libraries Catalog Union catalog (> 1 yr old) for U.S. Transportation Research libraries · TRIS: Transportation Research Information Services Full database accessible through Dialog, Free databases (US and rest of world) · University of Calgary Library New Information Professionals Program: Kick Off Event By Rani Pooran On the evening of October 20, 2004, new information professionals gathered at SpaHa on the University of Toronto campus to hear speakers address the topic building your career as an information professional with a view to moving into managerial positions. How to Get a Leg Up! was the SLA Toronto Chapter's first event of a brand new program geared towards the needs of new information professionals. The panel reflected the diversity in the information profession. Tracey Palmer came from Research in Motion to talk about her job in Knowledge Management, Dave Hook, an engineer-librarian, came from MD Robotics, Rebecca Zakoor from St. Michael's hospital represented the medical librarianship field, and Claire Wollen from the Toronto Star spoke about her foray into management. While each speaker shared his or her unique insights, there were a few common elements. Nuggets of advice included getting involved in professional associations, setting your own performance objectives, adopting a proactive attitude , knowing yourself and whether you like dealing with people related issues, and even dressing for the job you want to have! 10
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 The idea behind a program such as this one is to offer events which are relevant to new information professionals both inside and outside of the SLA Toronto community. In order to ensure that future events target the needs of this niche community and to profile the newest recruits into the profession, we conducted a brief survey after the event. What we learned is that as many new information professionals belong to professional associations as do not. Those that do belong want job related professional development and industry related programming. Cost is a limiting factor to membership and that information professionals rely on their informal networks of friends and colleagues for information. How will we act on this information? The next event is scheduled to be held in January and will be on the topic of negotiation. The first event was a success with a better turnout than was anticipated. In total, 22 people attended the event and the vast majority found it helpful. Hopefully, we can build on the momentum created by the first event! Rani Pooran and Stella Dahlin are co-coordinating the New Information Professionals Program for the 2004/5 programming year. If you have any suggestions or comments, they would like to hear from you. Contact: [email protected] or [email protected] Rani Pooran is presently employed at Market Regulations Services as an Information Analyst. She holds as MISt. from the University of Toronto and an MSc. From Edinburgh University. SLA Toronto Book Club, November 4, 2004 By Linda Fair We had the best time! Imagine six librarians discussing two of Patrick Lencioni's fables on a rainy November evening in downtown Toronto. A small, intimate circle gathered at Books for Business ( to start our first discussion, ably led by Cynthia Penman. We began with an exercise from The Five Dysfunctions of a Team (Personal Histories, p. 198) and then moved on to discuss the main themes and ideas, how the books complemented each other, what we disagreed with, whether would we recommend them to others (most assuredly) and ended with a lively discussion on storytelling and fables as the latest genre in management literature. The evening truly was intimate. Jane Cooney, the perfect host, provided wine and cheese, made us feel so welcome, and provided fodder for the "what-book-should-we-read-next" discussion, which is Who Really Matters by Art Kleiner (see excerpt below). Don't you wish you were there? Librarians are my favourite people. Register now for the Book Club on Thursday February 24, 2005 6:00 ­ 7:15 p.m. at Books for Business 120 Adelaide St. West. Pre-registration required To purchase this title from Books for Business, call 416-362-7822, email [email protected] or visit them at 120 Adelaide St. West; indicate that you are an SLA member purchasing these books for the SLA Book Club. A short summary from Executive Book Summaries: While Enron, Tyco and others have given the concept of the Core Group a bad name, bestselling author Art Kleiner explains in Who Really Matters that companies need Core Groups to supply the energy and direction they require to be successful. By observing the Core Group's members' day-to-day activities, communications and management decisions, Kleiner argues that the astute employee can recognize decisions before they are made, and can be ready to react to change. Eventually, if that person is able to navigate to a position of influence, he or she can join the Core Group. 11
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 - The Core Group Comes First. In most companies, customers are further down the list of priorities than you might think. - The Core Group Influences Decisions. Core Groups help people focus their decision-making process on the needs and requirements of a specific few. - How to Spot Common Core Groups. Find out how you can determine which kind of Core Group is the true driving force in your organization. - How to Determine Power and Legitimacy. What is the difference between "positional" power and legitimate power? The answer may help shed some light on your company's internal politics. - Knowing Your Boundaries. If you are not in the Core Group, you are a transactional employee, or an employee of mutual consent, and your entire relationship with your organization is based around this positional issue. - How to Manage the Core Group. Find out why senior executives cannot make decisions without considering the goals of the Core Group. For meaningful discussion, registration is limited to 14 people, so please register early. What Are You Doing After School? UWO Students Ponder Their Futures with A Little Help By Arla Longhurst & Leah Ede-Pisano The SLA Student Chapter at the University of Western Ontario hosted a "Meet and Greet" session on Tuesday, October 26 entitled "What are you doing after school?" We were honoured to have as our guests: Gayle Kiss (National Sales Manager for LexisNexis), Lorraine Leff (Information Specialist, Interbrew [Labatt's] Library Services) and Francine Rabitto (Manager, Intelligence Services, Novintel Inc.). Francine, Lorraine and Gayle are all graduates of the library science program at the University of Western Ontario. All three speakers presented LIS students with an interesting and lively description of their career paths after graduation, as well as providing advice on job searching, how the skills learned in university are applicable in the work world, and a few salient pointers about how to keep a job once you have it. Francine Rabitto described her job as having the ability to collect, analyze and disseminate information in a business environment and then using it to provide senior management with knowledge about competitors in their industry. The skills required to do this are analytical abilities along with the determination and perseverance to find information. Francine urged students to be confident in their skills and to realize that they are applicable on the job. For students interested in this type of research, Francine suggested they gain experience using Dialog, LexisNexis, and Factiva databases, as well as be aware of relevant business and industry publications. Other valuable advice she offered included: be proactive, always strive to find a way to do the job more efficiently, communicate articulately and always be prepared for objections and questions. Lorraine Leff has been the Information Specialist in Labatt's Knowledge Centre since 1999. The Knowledge Centre supports research and development at Labatt's and serves 30 scientists with Ph.D.'s in various fields, as well as 30 technicians. She described her job including the responsibilities of management, marketing and administration of the Knowledge Centre. While much of her time is spent doing research and presentations for various departments, she also stressed the importance of developing a good rapport with product vendors such as STN and Dialog. She stressed that key sources of information are gained by attending the annual SLA Conferences where she visits vendors' booths to learn about the new products they are offering. Lorraine's advice for thriving in this intensely consumer-driven industry is to have a combination of entrepreneurship and common-sense. Gayle Kiss, who graduated in 1995, warned students to be prepared for the fact they may dislike their first job as it probably will not be exactly what they would like to do and that in her experience, choosing the job with the most salary, does not necessarily guarantee that it is the best job. Gayle's advice in approaching an interview is to interpret whether you are meeting the "weeder" or the person who has the power to hire you. She considers "managing" a crucial aspect of an information specialist's job ­ managing "people," and "managing" the organization, and to remember that when managing "people", everyone is unique. But, the most important thing is to make sure you are "indispensable"! 12
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 Our event proved to be very well received by our colleagues and as a result, generated enough interest for many of them to inquire into joining our student chapter of the SLA. A success story for our event and for our chapter of the SLA! Arla Longhurst, SLA Student Representative for UWO Chapter with Leah Ede-Pisano, SLA Student Representative for UWO Chapter Succession and Workforce Planning: A Presentation by Vicki Whitmell By Stanislav Orlov On January 13, Vicki Whitmell, Executive Director of Ontario Legislative Library ( gave a presentation on Succession and Workforce Planning, a hot topic that is on the minds of both aspiring library students and savvy veterans. We all have some idea of what is going on with the library regeneration process, but Vicki presented us with an eye-opening overview of the situation and timely recommendations. Some of the problems facing Canadian libraries today are: · A silo structure with up to four levels from top to bottom, making it very difficult for young people to move in such a hierarchical system. · Poor collective image of the libraries scaring people away from the profession. · Hiring for today, rather than the future, based on position description with importance given to technical rather than leadership skills. · Soon demographics, increased competition and need for new and more adaptable skills will make libraries compete for the same applicant. Boomers continue to define the profile of today's workforce but their patrons are more advanced than before. Vicki realized how different a young generation can be when she observed her nephew, then 9 years old, struggling with a level in a computer game. Instead of abandoning his toy or bugging the parents, the boy connected over the Internet to another player in Australia, asked him for advice and in no time he was playing on the next level. It takes a new generation of librarians to keep up with the new type of patrons. Meet Generations X and Y. Today's average MLIS graduate is 32 years old, self-reliant, independent, multi-tasking between dozens of windows open on the monitor, working to results, unimpressed with authority and looking for an immediate access to management. This generation sees the world through rose-colored glasses and has high expectations of profession and libraries. They want life-learning opportunities and seek organizations that value selfstarters and creativity. To retain them, organizations have to deliver on promises because Gen X and Y always keep the resume ready. Older workers (some believe this category starts at the age of 40) have a very different set of goals and priorities, including need to spend more time with family, work more flexible hours etc. They are stereotyped as less productive and unwilling to learn, but they certainly are reliable, honest, loyal and committed. And they are here to stay: a 45 years old librarian has 20 years until retirement. While Boomers and younger generations may not appreciate each other's unique characteristics, Managers need to acknowledge diversity, reexamine structure and culture of our libraries and focus on long term planning. As a part of the LATN (Librarians of the Australian Technology Network) project (, Vicki visited university libraries in Australia (Perth, Adelaide, Melbourne, Sydney and Brisbane) and in New Zealand (Auckland) and found that their issues are similar to issues in Canada. Some of Vicki's recommendations to library managers are: 13
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 · Develop written workforce and succession plans, tied in with library business and strategic plans. · Run an inventory of current skills and attitudes and identify future needs. Give priority to development of soft and current technology skills. · Reduce hierarchies. · Orient staff to all parts of library, no matter the library's size. · Broaden duties and responsibilities of new librarians. As a library student, I paid special attention to two objectives: Work with library education community Library managers need to have face-to-face communication with students. It will allow them to identify future leaders and stellar professionals before the students start looking for employment. In addition, if managers discover that students have not learned something they will need in the workplace, the managers will have to share this information with the schools in order to bring changes to the curriculum. This communication can be done in form of practicums, guest lectures and instructorships. Develop leaders and managers Vicki suggests identifying people with potential and developing them through mentoring programs and coaching librarians to become supervisors. In conclusion, Vicki cited an example of two cricket teams that chose different strategies and went opposite courses. When a West Indian team, that was a dominant force on the world cricket scene for decades, concentrated on shortterm, quick fix solutions, its performance slumped and the team lost its status. An Australian team, on the other hand, was far from the top of the charts. It designed a long term strategy that with time made Australia the world's cricket leader, almost unbeatable today. Similarly, library managers need to treat Workforce and Succession Planning as a long-term enterprise if they want to be successful tomorrow. Stanislav Orlov is an MISt candidate at the Faculty of Information Studies, University of Toronto, and chair of the CACUL RE:Generation Committee. When he is not studying, working or volunteering, he is trying to pull out new words from his mega collection of dictionaries. Change Management with Peter de Jager By Heather Sanguins Last November, Peter de Jager challenged Toronto SLA Chapter members to think about change in a new and different way. Peter used Virginia Satyr's Change Process Model to illustrate the experience and process of change within an organizational context. Briefly stated, the Satyr model is a seven-step process. We begin with the status quo (SQ) for which there are pluses and minuses. When something new or foreign appears, termed a foreign element, we predict if maintaining the status quo will have a good or bad outcome. If we do not like what we see, we will make an adjustment; otherwise, we will deny or reject the foreign element and embrace the status quo. Going through the 'threat/decision' process takes us past denial and rejection into chaos. The chaotic time is when mistakes are made as we climb the learning curve. Once the change is integrated, we engage in a new status quo until, as Peter points out, the arrival of a new foreign element. Peter made three main points: we do not resist change, we resist being changed; 'buy-in' is a 'cop-out' as it does not gain commitment; and change takes time. Communication is essential to implementing change--explanation and dialogue, not 'selling,' is necessary to gain employee acceptance. Larger organizations can explain the threat/Decision Process and outcomes, while smaller organizations can engage employees in the decision-making process. Peter reminds managers that denial is a "perfectly reasonable response to change" as people will follow the old lines of control because they work. Time is essential to changing organizations because corporate change implies that we are trying to change good habits - habits for which we have been rewarded; changing good habits takes as long as changing bad ones. If a 14
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 change is significant, we cannot avoid the chaos; time will resolve it. Peter urged managers to take the energy of resistance and turn it into a dance by recognizing that chaos is normal. A prolific author, Peter has published numerous articles on Problem Solving, creativity, change, and issues relating to the future and technology in publications that have included The Washington Post, The Wall Street Journal and Scientific American. For those who are interested in the topic, more information is available in the Publications section of his Website at A technical writer and trainer in her previous life, Heather Sanguins is now a MISt candidate at the Faculty of Information Studies, University of Toronto and a student member of the SLA. A Match Made In Europe By Gayle Kiss If you attended the September SLA Toronto Chapter social you may have seen or even talked to Maciek and Iana Kaluba ­ two librarians and recent immigrants to Toronto from Poland and Bulgaria respectively. They met three years ago at the International Students' Summer Seminar (similar to NELI) and were married in May of this year. They decided Toronto would be their new home as they start their lives together. They agreed to an interview and to share their interesting story with the chapter. Tell us the series of events that led you to Toronto. Maciek: We are coming from two different European countries, so we couldn't decide which of them would be a better place to live and one of us would have to cope with certain limitations (in terms of legal status, etc.) that a foreign citizen might be exposed to in Europe. We both also have some international experience and we love living and working in multinational environment. We didn't wonder much. In August 2004, we landed at Pearson Airport after an eleven hour trip. Iana: Three years ago I met Maciek in Bulgaria at the Black Sea during the 10th International Students' Summer Seminar. I was part of the organizers' team and Maciek was a guest student with the Polish delegation. The tradition of having those seminars every summer in on of five participating European countries has influenced in an active and creative way several generations of LIS students. Each year the host country is different and the whole event is organized by an enthusiastic host team of students, who are guided by a professor. Those annual meetings have brought to life many academic partnerships, new initiatives and ideas, life-long friendships...and several international weddings so far! The three years that followed were challenging for us ­ with the global political changes, the coordination of studies, professional development and a series of personal trips between Poland and Bulgaria. We undertook many important decisions together, which finally lead to our marriage in May and the questions about building our life as a family, while successfully practicing our common professions and interests. Describe your respective home countries. Maciek: Poland has a population of forty million and is located in Mid-Eastern Europe between the Russian Federation and Germany, with the Baltic Sea coastline at the north. After long years of difficult history (Poland disappeared from the European map for 123 years, suffered during WW2 and then became part of communist Europe, dependent on the Soviet Union), we have eventually came back to where we felt we always belonged; this year Poland joined the European Union, a great chance to further develop and catch up with Western European countries. Of course, we still struggle with economic problems (a huge, inefficient public sector, populations threatened with permanent social exclusion, unstable legal regulations), but I believe our transition from socialism to democracy and a market economy is, and will be successful. Iana: Bulgaria is a small Slavic country of about eight million people, situated at the Balkan Peninsula in South-Eastern Europe, bordering Greece, Yugoslavia, the Black Sea and the Danube. It is a very ancient land, and different people and civilizations have blended peacefully there through the centuries of a long and sometimes dramatic history. The 15
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 main religion of the Bulgarian citizens is Christian Orthodox and there is also a well-represented and respected Muslim minority. The modern period in the history of Bulgaria started in 1989 with the political changes in Eastern Europe and the fall of communism. For fifteen years the country has been going through a challenging and hard period of economic and moral transition, which still endures. The foreign policy has been defined to primarily achieve membership of the country in the European Union (scheduled for 2007) and NATO (allied from 2004). Still, there are numerous internal economic issues to be solved (unemployment, low flow of foreign investments, slow privatization, difficult reform of the legal system, corruption), and life is socially insecure for the majority of the citizens. Tell us a little bit about yourselves. Maciek: I am a reference librarian and cataloguer (MLIS, Warsaw University) with experience in thesaurus building and other controlled vocabulary projects. I also did lots of online resources research, both serving profiled groups of users and being involved in research projects. In fact this is what I enjoy most in being librarian, assisting people with their information needs, giving those answers, solving problems. My personal interests are international affairs, economics, cinema and basketball (I used to be a player, and now I just can't wait to see the Raptors live!). Iana: I am a librarian and researcher with an MLIS degree from Sofia University, with experience in academic libraries, and within the commercial sector of library vendors. Among my interests are reference research, user education, library promotion and outreach. I think my strongest skills are in writing, public presenting and coaching: I am an analyst and researcher by nature, and I also love working with people - both patrons and within the professional community, devoting myself to projects that enhance sharing and access to knowledge. In addition, I enjoy discovering new cultures, and my best way to "re-charge batteries" is a good conversation with a friend, walking in nature, or enjoying art. What it is like being a librarian in Poland and Bulgaria? Maciek: Although the profession itself in Poland is developing well (there are many LIS faculties and librarianship is quite strong as an academic science with many professional periodicals published) it is best to aim at academic libraries or the private sector. In the public sector most librarians complain about insufficient financing, of course, but I think what causes a real damage is the mentality. There still are libraries where principles of service are basically the same as fifty years ago, and librarians who oppose change. Also the profession's lack of recognition is a problem, with many collections in governmental institutions and business that are out of control because nobody was really managing them. However, there are a number of great initiatives, mostly launched by big city and university libraries. Iana: The library profession in Bulgaria has emerged and developed in the 20th century. Today the profession is undergoing a process of reform and opportunities for developing strong collections and services, suited to the public needs - are limited. The formal LIS education in the country is provided by three institutions (one college and two universities) with only Sofia University offering Master and PhD degrees through the Department of Library and Information Sciences. There are well-established (but not really modernized) systems of public and academic libraries, serving a traditionally strong reading nation. The librarians are united in ULISO, the Bulgarian Library Association. The profession however does lack appropriate social recognition and the Association is still putting large efforts to advocate for modern legislation, governmental support and clear national policies for the library sector. Being a librarian in Bulgaria is a noble, though uneasy mission, but the professional spirit is the as enlightened and daring as anywhere else in the library world. Two years ago the Bulgarian Information Consortium had been established - the first formal library consortium for sharing electronic resources, encouraged by the Open Society Foundation, which has been a really successful co-operation project among Bulgarian libraries. And I hope more initiatives will develop. Where did you work before coming to Toronto? Maciek: My professional path is a bit twisted... I began working in the library of the Baker & McKenzie law firm in Warsaw during my studies period. It was really a great experience, we had an excellent team interested in widening the range of our services, and I enjoyed handling the challenging queries and developing new solutions. Unfortunately, after over two years the office went through reorganization and library staff was cut. I started working in Gutenberg 16
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 OnLine media agency, and although I learned a lot about publishing process and about customer service, I realized I wanted to come back to librarianship. When I won a competition for a placement in the library of CEDEFOP (a European Union agency in Greece, developing policies for vocational training), I didn't hesitate at all. My half-year stay in Greece was definitely the most fruitful experience I have ever had. I learned about library services in a large institution and the EU itself, while I worked with truly outstanding professionals, and I enjoyed the multinationality so much! Back in Poland, I accepted a job offer from a government institution as a consultant (providing training in library software, subject and formal cataloguing, and database development), but only for few months, as they knew I was on my way to Canada. Iana: After my graduation with a MLIS in 1999, I had the opportunity to work at the library of the American University in Bulgaria (AUBG) as a subject and liaison librarian for the special journalism collection (which was funded by Freedom Forum Foundation). AUBG library is the only established university library in Bulgaria, which is fully functioning according to the North American standards and I had the chance to learn the philosophy and practice of Western academic librarianship. My next workplace was Martinus Nijhoff International, the major foreign library vendor (later taken over by Swets). It was a dynamic time for the library sector and I gained invaluable experience in marketing subscriptions, books and electronic resources for the academic and industry market. That was the time of the first electronic journals provided in Bulgaria, and the first ever consortia deal for sharing electronic resources was achieved in ISI Current Contents Connect, facilitated by Martinus Nijhoff. Prior to my arrival in Toronto I have been working for Bikam, the local Bulgarian library vendor, distributing print and electronic resources from all major scientific world publishers. This period has been another invaluable challenge to be part of - with literary publishers bringing the core of the world's scientific resources to the Bulgarian academic community. Parallel to working, I finished my postgraduate MLIS studies period in Sofia University (thesis yet to be defended). I was deeply enriched by the opportunities to work with students, to participate in conferences, co-organize seminars and events. My research sent me to Poland, where I spent two short grant periods in the excellent LIS departments in Krakow and Warsaw, where I also had an internship in Warsaw University Library, one of the technology and innovation leaders among the libraries in Central and Eastern Europe. Now that I have moved to Canada I feel stronger having the full support and encouragement of my colleagues from work and university. What challenges do you face moving to Toronto? Maciek: Canadian culture is new for us, and we certainly need some time to learn how to be "local." We began with finding a place to live, of course. Knowing that the housing market in Toronto was really large and finding a right apartment would not be very difficult, we only set priorities like "subway, high-rise, not too noisy, and affordable" and visited a number of places. By the way, you don't believe how $100 difference in rent makes such big difference in standard sometimes. We found an apartment close to St. Clair West subway and are very pleased with our decision. Thanks to numerous governmental and non-governmental programs and agencies, all the useful information about the Canadian political system, society, and labour market is easily accessible, but you must know the questions you want to have answered, know the things which would be different. We participated in many workshops that prepare new Canadians for entering the labour market and found them very useful. And, of course, there are always a couple of cultural things! For example, switching to metric system, Canadian people are so organized that if you meet more than two of them, they immediately form a line. And everything seems BIG! The airport, the cars, butter in two-kilo buckets, the newspapers! Not to mention the shopping malls... Iana: 2004 has marked our life significantly ­ with our marriage and our trip to Canada. The challenge of moving to Toronto was enormous! This has been our first jump overseas ever and in the first days the dimensions of Toronto as a place and culture were striking. The most difficult period is already behind us, though. When we arrived, our main concern was to find a place to live. It took us a week of intensive "sightseeing" (literally) throughout town to find an apartment that would be fit for us. This was a useful rush, because we quickly got an idea of the town's structure by 17
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 the best learning method - by doing. Soon enough we had a picture of what to expect in terms of pricing, services and conditions. Now I recognize the meanings of words like "condo," "super," "green bin" or "metropass." Of course, we were choosing more or less the districts ­ the main factor was the immediate access to the subway. We could decide to join neighborhoods that were known as more "Polish" or "Bulgarian," as immigrants often prefer to stick together in their ethnic groups, but we were not necessarily looking for that. We want to integrate naturally in this rich variety of cultures and we didn't want to isolate ourselves. Now we live at St. Clair West (and yes, we did follow the hot debates about the planned reconstruction of the street and we were joking that we should also join them!) and are beginning to feeling at home. Oh, and for the first time ever we tried a public laundry... Our first month so far has been one of settlement and orientation. There is a whole industry supporting the new immigrants, but you should somehow find your own way through it. Because we are information researchers by heart, I think it was easier for us to sniff and pick out from plenty of orientation services available to newcomers. Also, there are so many resources online - some of the projects we considered most useful were the portal, and the telephone service line for community information: 211. How do I see Canadian culture? What is different? Every place has its codes and you only learn them by actually living and experiencing daily. The whole process of settling as newcomers here is a huge undertaking: our arriving in Canada for the first time, our first steps and now, the daily quest for becoming part of new society and culture. Now, over one month after our arrival, we feel confident about opening new meaningful paths for us, establishing our new family and professional life here. Where would you like to work? Maciek: I would really love to come back to law libraries, but since the Canadian legal system is different, I would need to learn about it first. I wish to try a new field in librarianship - becoming a Slavic librarian, for example. The great thing is that also Canadian public sector offers many chances for progress and enjoyable work in information services. Since we are new and need to get acquainted with the Canadian job culture, information resources and libraries themselves, our short-term goal is to find internships or voluntary positions, to become fully familiar with the library sector and trends here. Iana: Being new in Canada I want to learn as much about Canadian society and values as to be able to integrate here as a person and professional information specialist. This will help me find my place here that will fit the knowledge, skills and experience I possess. Later on I would see myself as best fitting into the reference, instruction and public services of a university, special or public library, or to the fast-paced dynamics of the publishers' and vendors' sector. Why did you choose Canada? Maciek: In looking for a place with a highly developed librarianship and information services sector, we couldn't find anything better than North America. Canada has a brilliant reputation of a friendly, calm and green country and we know the language. It wasn't a difficult choice, really. Iana: As educated young specialists - willing to learn and develop professionally ­ we are looking for opportunities to build a career. We consider our move to Canada an important choice for the future of our family and for our professional development. We chose Canada for two main reasons. First, it is an open and tolerant country, and second, the profession of the librarian in Canada is highly recognized in society and there are many opportunities to develop in various fields and participate in professional initiatives. For example, I was impressed to see how the Toronto Public Library is playing a major role in the life of the city and especially targets particular groups such as new immigrants, teenagers, seniors and encourages them to take advantage of its resources and enhanced access. How did you know about SLA Toronto Chapter? Maciek: We researched all related associations in Canada and we always find it very impressive that all types of libraries have associations of their own. But SLA seems particularly interesting to us, bringing together professionals from so many various institutions and companies! 18
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 Iana: We have known SLA as an excellent association for several years so far, and we were happy to discover while browsing that there is an established Toronto chapter. So I subscribed to the listserv (access had not been limited to members!) while in Europe, because we wanted to start getting acquainted with the current library trends and activities in Toronto and Canada. We noticed that the listserv community is very sharing and active, so after our arrival we took the opportunity to attend the SLA Toronto Chapter September Social. That has been our first touch with the Canadian library community and we felt an exclusively warm welcome and met wonderful people. Maciek Kaluba, [email protected] Iana Georgieva-Kaluba, [email protected] Profile of The National Art Library, England By Frances Davidson-Arnott The National Art Library, housed at the Victoria & Albert Museum in London, is a most interesting library. Rather than give a detailed background description to the library, I will refer the reader to the library's own website and to an excellent article written by one of the librarians, Victoria Stott. In brief, this library is quite old, established in 1837 at the School of Design, pre-dating its current home, the Victoria and Albert Museum [V&A]. For many years it was staffed by curators as a department of the museum. Finally in the late 1980s a professional librarian was hired and she, in turn, hired more professional librarians and the library entered the modern age. The library currently has a staff of approximately 65, most of whom are trained librarians. It has an immense collection and a large collection budget. On October 5, 2004 I had the pleasure of being given a personal tour. I was met by Robin Crawford, a young and enthusiastic librarian, who took me around the library and answered my questions with intelligence, knowledge and honesty. He is obviously very proud to be part of this venerable institution. The library is a wonderfully traditional, quiet and serious place. Despite a room with many computers linking the users to the catalogue and art databases, there are still many reader places where one can ask for old and rare materials to be brought from the stacks and examined at length. The shelves are filled with interesting books. The reading room has a warm and comfortable atmosphere, despite being initially intimidating. In the last few years there has been very strong support for the library and a great deal of change. The catalogue retrospective conversion has been completed. The cataloguing backlog has been greatly reduced. Most interestingly, there have been administrative and policy changes which are very significant. The library was merged with the printed materials department and the overall head is a curator with the librarian being the "deputy keeper." The staff now works in both technical and public services. All staff have a primary work area but work 10­30% of their time in the other side. This was accomplished painlessly, with staff consultation and agreement and the staff choosing how much time to spend in other areas. It has been a great success. Similar efforts have been made in large libraries for more than thirty years but have not always been so successful. Another very significant change has been to open up the library to wider use, encouraging people from the general public to use the library, including younger students. Whereas in the past this library was a "library of last resort," now it is positively welcoming, in keeping with the general approach of public access put in place by the current labour government. Renovation is underway to open another reading room, aimed specifically at the general public rather than researchers. I asked how the staff handled the need to serve two diverse groups of clients and whether there were problems in setting priorities or in funding. Robin assured me that it is not a problem since there are plenty of staff with four people in the public areas at a time. While museum staff may borrow most items, they must be returned immediately if a patron from the public requests them. The library has become the Museum's "Information Gateway for Art." All questions sent to the V&A are now initially directed to the library. This approach has been largely successful, with the library being the public's first source of information. If expert knowledge is required the question is redirected by the library to a curator. 19
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 Museum staff are expected to be self-sufficient with all of them receiving a 1Ѕ hour training session. Research is not provided for the museum staff but guidance is given in finding materials if needed. While research is not conducted for patrons, the catalogue entries are very detailed. Interestingly, more help is given to public patrons. However, no one is given more than a half hour of assistance with a single enquiry. Telephone service and in-person questions are handled at the public service desk but telephone requests which are longer or more complicated are curtailed and the client is asked to submit an email or a letter. Off-site clients are provided with a booklist and might be provided with photocopies of parts of a book with some context provided if absolutely necessary. Another interesting aspect of the service is the policy of allowing museum staff to use the library after hours, alone, without staffing or security. Given that the library has many rare and very valuable materials, this is surprising. Museum staff are not allowed to take materials home but there has been a problem with many non-circulating materials finding their way into offices. It is fascinating to see an established, traditional library move forward very quickly, blending the old with the new but still retain the best from the past. References: National Art Library at the Victoria and Albert Museum Stott, Victoria. "A museum library in transition." Library and Information Update. November, 2003. Frances Davidson-Arnott, a librarian since 1970, mainly worked in academic libraries and, until her retirement in 2003, as co-ordinator of the Library and Information Technician Program at Seneca College. Now doing some library consulting and travelling as much as possible, she enjoys visiting libraries. Downtown Toronto Bookstores: The Final List By Toni Burton & Jo-Ann McQuillan We'd like to take this opportunity to thank everyone who submitted their favourite bookstores for inclusion in our list of Downtown Toronto Bookstores. It has been a very long process but in the end we think we have developed the most exhaustive list possible. Many stores were submitted but not all met the parameters we were looking for. As advertised in the last issue of The Courier, members who suggested stores which were not already on the list would receive a free book. The winners of a 2004 Canadian Marketing Pocketbook are as follows: · Teresa Croscrup for suggesting three bookstores that were not on the list (Hugh Anson-Cartwright, David Mason Books and Steven Temple) · Patricia Petruga (Grey Matter) · Marilyn MacKellar (Boli's Spanish Books) You can see the final list, in all its glory, at: 20
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005 Announcement: Vormelker-Thomas Student Award The News Division of the Special Libraries Association The News Division of the Special Libraries Association invites graduate students and December 2004 graduates interested in a career in news librarianship to apply for the Vormelker-Thomas Student Award. The award, co-sponsored by the News Division and Proquest, is a $1,500 stipend to assist students attending their first Special Libraries Association Annual Conference. The 2005 Annual Conference will be June 5-8, 2005, in Toronto, Ontario Canada. Please share this notice with people who may be interested in this award. Selection Criteria: 1. Applicants must be members of the Special Libraries Association when they apply for the stipend. 2. Applicants must be attending their first SLA conference. 3. Applicants must be graduate students or December 2004 graduates interested in a career in news librarianship. 4. Applications must include: · a word-processed essay (500-1,000 words) addressing an issue in news librarianship · a letter of reference from a news librarian, a news editor, or a faculty member · a resume · a list of course work undertaken · a statement of professional goals · a statement of what the applicant expects to gain from attending the conference 5. Applications must be e-mailed no later than Friday, March 11, 2005. E-mail applications to: Regina Avila The Denver Post Phone : 303-820-1444 Email: [email protected] The winner will receive a check prior to the conference in June. The winning essay will appear in an issue of News Library News. The News Division reserves the right not to award the stipend if there are no suitable applicants. Announcement : SLA/LISC Brings Professional Development to the Golden Horseshoe By Laura Knapp Good News for SLA Members in the Mississauga to Niagara Falls Area Professional Development Programs Available Closer to You! SLA Toronto Chapter and SPA-LISC (Sheridan Park Association, Library and Information Science Committee) are pleased to announce that as of April 1, 2005, LISC will become a SLA Program Sub-Committee providing programmes based in the Mississauga/Oakville area. We welcome all SLA members to attend upcoming meetings to be announced on the SLA Toronto Chapter discussion list. Over the next few months LISC will begin operating under SLA Best Practices with full conversion to a SLA Toronto Programming Sub-Committee by September 2005. Now is the time for SLA members from the area to get involved and shape the future of this group. Please call Linda Pauloski, 905-548-7200, ext. 2794 ( or email [email protected]) if you would like further information or wish to volunteer for a programming position with the Sub-Committee. 21
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005
People, Content and Technology: Fuelling the High Speed Enterprise 2005 Information Highways Conference
It's a tricky thing - Information Highways and the SLA conference in the same city only a few months apart. However after discussions with Juanita Richardson and our programming team I am convinced that its not an either or proposition. While there is no comparison to the size and sheer energy of the National Conference the programs and sessions being offered are very different and are aimed at different kinds of information professionals. The Institute is very supportive of the national conference and the work of the local chapters and so we are pleased to report on the SLA Focus Day @ Information Highways activities that we have produced in partnership with the chapter executive. We are also pleased to announce our new FREE half day workshop programme and the development of a content management workshop series.
SLA Focus Day Programs ­ April 6, 2005
· · · · Plus
data collection, management and governance: Fuelling flexible, compliant organizations Carolyn Burke, Integrity Incorporated Moving and shaking in the wireless world Jennifer Evans, Sequentia Communications Delighting the real user: Personas in Action Stephen Abram, Sirsi Inc. Re tooling for speed: The hype and reality of web tools Rita Vine,
· Keynotes from Eugene Roman, President Bell Canada Systems and Technology and Michael O'Neil, Country Manager IDC Canada. · Best practice sessions from Statistics Canada, Stikeman Elliott, Foreign Affairs Canada, PWGSC, CIBC, Canadian Nursing Association, the Ontario government and more.... · Free Ѕ day industry workshops
Free Industry Hosted Workshops ­ April 5, 2005
New this year, are five Ѕ day industry hosted workshops produced by well known and emerging companies, consultants and associations: · SLA Toronto Chapter ­ Information Professionals: Achieving Greatness · Kofax - Document Imaging Workshop: What You Need To Know Before You Take The Plunge! · Tower Software - TBA · ii3 - TBA · Canadian eLearning Enterprise Alliance (CeLEA) : Emerging Trends and Best Practices in Enterprise e-Learning
Advance registration for these free workshops which include lunch, coffee break and access to the Information Highways Exhibit and Showcase will be required. Space is limited. To learn more visit
Content Management Workshop Series - April 5, 2005
Participate in the first of four intensive and practical content management workshops being delivered throughout the year by the internationally respected Rockley Group (
For more information or to register visit
For more information on the 2005 Information Highways conference or to register visit
Register before March 4, 2005 and save up to 35%
Vendors Corner: Micromedia Corporate Retriever
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005
The next step in Canadian corporate research Micromedia ProQuest's latest product Corporate Retriever offers a simple, affordable approach to accessing corporate information. Corporate Retriever is an easy-to-use online business reference tool delivering corporate and financial information with full text searching of original corporate documents. Available by subscription, Corporate Retriever provides access to information for over 13,000 Canadian companies, including the full text filings for 1,000s of public companies. Over 1.8 million indexed documents going back 20 years will comprise the final database; with those filed since 1997 available in searchable full text. Corporate Retriever combines the content of the former CanCorp Financials and CanCorp Documents products, creating a user-friendly search tool that combines the key elements within CanCorp products and delivers the results you need. Accessed via the Canada's Information Resource Centre (CIRC) interface, Corporate Retriever allows users to construct sophisticated searches from fielded elements within a core set of financial and directory information and through full text searching of original SEDAR® documents. Ideal for academic programs researching corporate operations, tracking investment performance or conducting competitive analysis, Corporate Retriever provides simple solutions for your users' Canadian corporate information needs. Corporate Retriever currently features three search screens: Quick Search, Financial Retriever and Document Retriever. Enhancements will be incorporated in subsequent releases of the product to expand search options, including cross-database search functionality and linking to other data sources. Corporate Retriever provides a powerful, hassle-free online solution. Take a look: · Cost-effective access to Canadian public, private and crown corporation information · Save time searching the full text of documents and Canadian corporate and financial information from a single interface · Search words anywhere by phrase or Boolean operator in either documents or fielded company information ­ combined full text and fielded information searches will be available in subsequent 2005 releases · Refine current searches or "highlight and click" to laterally search terms or phrases · Easily navigate company records by section ­ link immediately to profile, annual and interim financials, documents and full record · Analyze recent annual/interim financials and export into a spreadsheet ­ track trends over the latest eight statements filed · Export company lists, annual or interim financials in CSV format for spreadsheet applications, or export company information to HTML or XML format for immediate rendering · E-mail company lists or information in HTML format; e-mail original PDF documents from within Adobe® applications Designed to meet the needs of your organization, Corporate Retriever it is an ideal tool for public libraries, academic institutions and financial professionals ­ anyone searching for Canadian corporate financial and accounting information. Whether you are a MBA student trying to access hard-to-find information on executive compensation issues or an audit professional searching for specific phrasing within SEDAR® filings, Corporate Researcher delivers comprehensive financial information for the everyday end-user. For more information or a FREE trial, please contact a Micromedia ProQuest representative at 800-387-2689, or visit our Web site at 23
Vendors Corner: Phipps & Associates Inc. Q
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005
52 Bridle Path, R.R. #3, Guelph, Ontario, N1H 6H9 Phone: (519) 836-9328 Fax: (519) 836-2623 [email protected] Consulting Services We offer a breadth of consulting services to meet the unique information management needs of your organization. From inception to completion, our consultants will perform the required work at your organization or at our office. Our Consulting Services include: Needs assessment: The success of any project is directly linked to the initial planning effort. This will involve the interviewing of key staff, reviewing existing information resources, defining system requirements and establishing priorities. Software selection: There is a wide range of products within the Inmagic family of products. Let us help choose the right ones to provide the solution you require. Application development: Once the products have been chosen, it will be neccessary to develop the application. You may need to manage documents, images, engineering drawings, personnel information, mailing lists, archival and historical information, customer information, books and other resource materials. We will design the appropriate Inmagic databases complete with search interface and customized reports. These may be developed for the desktop or the Web environments. Product Deployment and Installation also know as JumpStart: Phipps Inc can help you install the software and then provide initial consultation services, design and set up an application to your specifications. We can also provide assistance with future modifications to an installation - for example, changes to an existing textbase structure or additional report forms. Optionization & Maximization: Many of organizations have been using Inmagic for a long time. Some of our earliest customers go back to 1984! Time constraints and sometimes inadequate technical knowledge have not allowed them to maximize their existing applications and therefore not taken advantage of the new features and functionality. Let us help you jazz up your old databases! Data Conversion: Phipps Inc has extensive experience in converting a wide variety of data formats from other database systems to DB/TextWorks. If you already have information stored on another computer system, or perhaps even in word processing files, it is almost always possible to convert it to the Inmagic format.We can advise on the feasibility of conversion, the cost and the best way to proceed. Training: Customized on-site training sessions for specific individuals or groups within your organization are provided. Let us Customise a Solution for you The capabilities of the Inmagic software suite are endless:from small-scale features (script buttons that automate your most commonly used functions)right through to the complete design of database applications. Phipps Inc with their 20 years of Inmagic experience has the skills and to assist you with your needs. 24
Vendors Corner: OCLC NetLibrary
The Courier Special Libraries Association ­ Toronto Chapter Volume 42, Number 2, Winter 2005
FREE ACCESS TO MORE THAN 80,000 EBOOKS THROUGH OCLC NETLIBRARY NEW SELECTION TOOL OCLC NetLibrary's new online selection tool and catalog, TitleSelect (, streamlines your title selection and ordering process for eBooks. This interactive tool allows you to select titles individually, create title lists, email or print them and efficiently order eBooks. You can build your title lists through multiple search tools and save them for future edits. Once your title list is determined, simply submit the order for processing. With TitleSelect, you can build a netLibrary eBook collection that meets your specific library needs, quickly and easily. Also, receive new additions to the collection on a monthly basis by registering at the following URL: For more information, please call our OCLC Canada Ontario office at 1-866-339-2790.
{Toronto SLA Chapter :} THE FACT IS CLEAR: FACTIVA SUPPORTS YOU. Factiva is proud to continue its long standing support of the information professional community. {The fact is clear. For robust professional development and innovative products, you can rely on Factiva. Take advantage of content and e-learning tools just for information professionals -- including selected professional meetings. Apply for the SLA Leadership or SLA-EIP Award, attend one of our Webinars, or visit FreePint, the global network of information researchers. Whether it's taxonomies, end user search tools or targeted news for your intranet, Factiva delivers products you can use with confidence. Sign up today for Factiva's monthly information professional e-mail newsletter at © Copyright 2005 Dow Jones Reuters Business Interactive LLC (trading as Factiva). All rights reserved.

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